Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Galore Gold (“we”, “us”, “our”) collects, uses, and protects information when you visit galore.gold (the “Site”) or contact us through our support channels. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

• Contact information: email address and any information you choose to provide in messages.
• Order/support details: in-game name, game selection (OSRS/RS3), order notes, and service preferences.
• Technical data: IP address, basic device/browser info, and server logs used for security and abuse prevention.
• Cookies and similar technologies: used to support site functionality and security (see Section 6).

2. How We Use Information

We use information to:

• Provide customer support and respond to inquiries
• Coordinate and fulfil requested services
• Prevent fraud, reduce spam, and maintain site security
• Improve site performance and user experience
• Comply with legal obligations where applicable

3. How We Share Information

We do not sell your personal information. We may share limited information only when necessary to operate the Site or provide services, such as:

• Service providers: hosting, security tools, analytics, and live chat/support providers (only as needed).
• Payment processors: payment processing is handled by third parties; we do not store full payment card details.
• Legal and safety: where required by law or to protect our users, our services, or the public.

4. Data Retention

We keep information only as long as necessary for support, fulfilment coordination, dispute handling, fraud prevention, and legal compliance. Retention periods may vary depending on the type of information and why it was collected.

5. Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, but we take practical steps to reduce risk.

• Please do not send passwords or sensitive authentication details through chat or email.
• If you believe you shared sensitive information by mistake, contact us and we will assist.

6. Cookies

Cookies help support core site functionality and security (for example, session management and anti-abuse controls). Some third-party services (such as live chat) may also set cookies required for their features.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your information. To make a request, contact us using the details below. We may need to verify your request before acting on it.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted means you accept the updated policy.

10. Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Email: admin@galore.gold
Live chat: available on galore.gold

11. Trademark Notice

Galore Gold is not affiliated with Jagex Ltd. RuneScape and Old School RuneScape are trademarks of Jagex Ltd. All other trademarks are the property of their respective owners.